Privacy Policy
Privacy and Personal Information
Our Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).The privacy of your personal information is important to Onlinetimberblinds Pty Ltd and its third parties may collect personal information directly from you when you register as a member of the website, when you place an order, or when you contact order@Onlinetimberblinds.com.au. Personal information may include your name, residential and/or postal address, telephone number and email address.Your personal information is not collected if you only browse this website.Consumer Guarantee
Onlinetimberblinds Pty Ltd have a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item Onlinetimberblinds Pty Ltd will not be responsible for any installation charges that you have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with the fee that our installers will charge to re-install the product. We use only high quality components and fabrics to ensure years of trouble free operation from your blinds. Every blind has to be quality checked before leaving our factory. Sometimes however, things can go wrong. We guarantee all our blinds for a period of one year against defects and faulty workmanship. If a fault occurs within this guarantee period, it will be our sole decision whether to repair or replace the blind, or to refund the customer. This guarantee does not cover faults arising from incorrect fitting by the customer or from problems arising from abuse or damage caused to the blind. If a problem arises outside the guarantee period.IMPORTANT! Venetian blinds the slats in Wooden Venetian Blinds are sometimes prone to warping. This is a natural feature of wood blinds and is not considered a fault and it is not covered under warranty. Please note also that we cannot guarantee Wooden Venetian Blinds when fitted in sun rooms or conservatories, where sustained high temperatures can lead to slats warping. We would instead advise using wood effect. PVC Venetian Blinds for very high temperature and wet situations. Roller blinds Pin holes in Blockout fabrics: Blockout fabrics used in our blinds can show pin spots of light through the stitching when strong sunlight is on the back of the blind. This is mostly an issue with Roller blinds but can occur with other products and can be unavoidable in some cases. Because all the roller blinds are handmade, may cause rough selvage, and not covered by Warranty.Warranty Claims
The After customer Received goods, that is the start date of the warranty period You must provide the original invoice or other proof of purchase document disclosing the purchase date You must provide photo of damaged blinds for us to further confirm the damage blindsAll costs of return postage, transport and freight, raveling expenses, hiring tools and insurance are paid by the customerAny damage caused during installation by the customer is not covered in the warranty policy
